Returns and refunds
Yes, you have the right to return or exchange any product purchased from our store, provided that it is in its original condition and packaging at the time of receipt.
Returns or exchanges are accepted if the product is unused and in its original condition and packaging. Requests must be submitted within 3 business days of receipt.
You can submit a return or exchange request by sending a message via WhatsApp to the number on the order shipping label, or by contacting us via the "Contact Us" page on our website.
Yes, please take a picture of the product and send it along with your city, address, and order number. If the product is defective, damaged, or does not match the description, it will be replaced with another product.
If your return or exchange request is approved, a representative will arrive at your address to collect the product within 3 to 5 business days.
Regarding refunds, a full refund will be issued if the product received is different from the description on the product page.
The website is not responsible for any expectations regarding product use unless such expectations are explicitly stated in the product description on our website.
